We realize the importance of being an outcome-based organization and thus focus heavily on producing sustainable results for those we serve. Evaluation of program effectiveness and efficiency is a continuous process. Ongoing assessments are made to guarantee appropriate spending, management, organization, and preparation. Regularly scheduled board meetings are mandatory to oversee all operations and to ensure that goals and objectives are being achieved in accordance with planned milestones.
The effectiveness of our proposed supportive affordable housing program will be determined by assessing its impact of our programs on participants, using a number of methods to garner feedback and testimonials about their experiences. We plan to develop a database functionality through which we track the number of clients served, including the number of placements made each quarter and the frequency and variety of supportive services provided.
Further, we invite ongoing feedback from partner organizations and businesses with which we work in coordinating services. Continued service requests from homeless individuals, other members of the community, and referrals from other agencies will be additional indicators of the positive impact we have on those we serve.
Program deliverables will be assessed once per quarter, as well as outputs and outcomes. If deliverables aren’t being met, outreach efforts will be increased in conjunction with the caseloads of the case managers and/or the Program Director. Monthly reports will be submitted to the Executive Director, which include reporting of progress towards established objectives as well as proposed plans for remedying any deficiencies.
Direct program staff will work closely with the executive director to assess program performance and the possible need for program modifications or corrective actions. Tools that will be utilized in this review are the intake assessment, the client’s individualized service plan, transition, and discharge information, established performance goals, and a review of completed client satisfaction survey. If performance improvement activities need to be developed to enhance outcomes for clients served, the staff will work collaboratively with administrators, clients, and other partner agencies to modify services to ensure that we respond to the changing needs of those we serve.
We will use all data gathered to determine the level of success this initiative has in ensuring each client’s ability to obtain and remain in permanent housing, increase skills and income, access and utilize available health services, and actively continue community engagement. We will also use the data to identify other support needs clients might have that should be included in future program planning or advocated for in the community.
Haven for Hero’s, Inc. recognizes the importance of a sustainable business model, and thus funding for the organization’s strategic and operational objectives will come from a variety of sources. We are profoundly fortunate to have the support of founders who has given of their time, talents, and treasures to support our efforts. Our organization has invested in developing organizational capacity and will continue to do so as we demonstrate diligent financial efficiency with the funding obtained.
We recognize, however, that continuously diversifying our resources is critical to maintaining a sustainable business model. To that end, we have developed a multi-faceted funding strategy focused on soliciting foundation grants, other major gifts, and crowdfunding. It’s our goal to increase these areas by 50% within the next three years.
Corporate sponsorships will make up another portion of the organization’s annual revenue. In-kind services will provide an additional source of support for all programs. In addition to these monies, the development committee will continue to increase the number of unrestricted funds for the organization through special events and initiatives.
We also hope to continuously garner public resources that are available through various agencies in support of initiatives which provide housing and supportive services to veterans and their families.